Cancellation and Refund Policy

Returns
Organica Biotech carries out hassle free returns of goods, if they are not satisfactory as per customers need. However the packaging should be intact and is in the same condition as when received. If the product packaging has been tampered with, opened or if the products have been
used, Organica Biotech would not accept any returns. The order must be returned within 1 day of receiving the products. The process of full refund may take a week for processing as it may require 2-7 working days for the products to reach back to us and to examine the defect.

Refunds
You will receive an email to notify you once we have received your returned product. We will also inform you about the approval or rejection of the refund once the product has been inspected. If the refund has been approved, your credit amount will be automatically credited to your card or original method of payment within 2-7 working days.

Duration of Refund: The entire process of refund of credit will take around 2-7 working days.

Mode of Refund: The refund will be made directly to your bank account in form of a NEFT transfer

Late or missing refunds
In the instance of not receiving the refund within 2-7 working days, re-check your bank account. Contact your credit card company, as it may take a while before the refund is officially credited. You may then contact your bank, as it make take time processing the refund.
If you have followed all the above steps and yet not received a refund, write to us at b2c@organicabiotech.com and we will get back to you immediately.

Cancellations
You can easily cancel your orders placed on Organica Biotech within 24 hours of placing your order.

Exceptions: It is difficult to process a refund if you wish to cancel the order after the order has been processed and shipped. However, we may discuss the cancellation and processing of refund (if already paid) based on the return of the shipment of your order.

Organica Biotech will cancel your order only under the following circumstances:

*Unavailability of product or out of stock: In the instance that an item ordered is not in stock and we do not have an alternative to the product (different packaging size of same or similar product), then we will cancel your order or alter your order to cancel the unavailable product in the order. In case no product is available for sale from the order, we will cancel the order and immediately
process for a refund (if already paid).
The order can be replaced once the product is in stock. We will inform you about the alternatives,

waiting period and any other information to procure all the products in your order at the earliest.

*No confirmation or any communication from customer for COD orders: Organica Biotech will call a customer to confirm orders that are COD. If the customer has given an incorrect number or we can’t get in contact with the customer through phone or mail for a maximum of 3 attempts,
the order will be cancelled. Organica Biotech reserves the right to cancel all such orders which are not confirmed from the customers end.

*Location not serviceable: Orders with shipping addresses that are in the not serviceable areas of any of our courier partners will be cancelled. In case you are an international customer, we request you to mail us at b2c@organicabiotech.com, confirming whether we will be able to send you the orders and a rough time estimate as to when the order may reach you.

*Any other Reason: In instance of any unforeseeable incident, Organica Biotech reserves the right to cancel your order.

Exchanges
Organica Biotech replaces items only if they are defected or damaged after re-examination of the product. In case you want to exchange the same item, mail us at b2c@organicabiotech.com and courier your product back to: 36, Ujagar Industrial Estate,, W.T. Patil Marg, Govandi (E), Mumbai,
Maharashtra 400 088.

Shipping
To return your product, you should mail your product to: 36, Ujagar Industrial Estate, W.T. Patil Marg, Govandi (E), Mumbai, Maharashtra 400 088
The customer will be responsible for paying the shipping costs for returning the order. Shipping costs are not refundable. The cost of return shipping will be deducted from your refund amount if the exchange is approved.
The time for the return to reach you may depend vary depending on the area where you live. You may consider buying a shipping insurance or using a trackable shipping service if your order is exceeds Rs. 2000/-. Organica Biotech reserves all rights to approve or reject a refund.

Last updated on July 2017

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